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# Digitally Driven/2021: U.S. Small Businesses Find a Digital Safety Net for Adaptation, Resilience, and Innovation During COVID-19
- URL: https://datacatalyst.org/digitally-driven-2021-u-s-small-businesses-find-a-digital-safety-net-for-adaptation-resilience-and-innovation-during-covid-19/
- Published: 2021-04-28T12:00:00.000Z
- Updated: 2026-09-23T17:59:45.000Z
- Description: As the U.S. looks towards a "post-COVID world," this report identifies a growing gap between small businesses adopting digital tools and those that remain uncertain and less digitally advanced. Published by the Connected Commerce Council.
- Author: DCI
- Tags: Reports, Publishing Partners, Research Archive

**Author:** Connected Commerce Council

***The Data Catalyst Institute provided research support* for this report** [**published by the Connected Commerce Council**](https://digitallydriven.connectedcouncil.org/?ref=datacatalyst.org)**.**

The "Digital Safety Net" has proven vital to American small- and medium-sized businesses (SMBs) during COVID-19\. This report captures how affordable and accessible digital tools have enabled millions of small businesses to survive and recover from the economic impact of COVID-19\. 

As the U.S. economy looks towards a "post-COVID world," this research report identifies a growing gap between small businesses that are embracing and adopting digital tools at a high rate and those that remain uncertain and less digitally advanced. 

The report provides top-line findings, analysis and insights, and recommendations aimed at policymakers, technology companies, and small business leaders. In sum, better revenue, stronger performance, greater agility and a more positive outlook on the future are all benefits derived by SMBs who are fully engaged with the Digital Safety Net.

[Download the report (PDF)](https://datacatalyst.org/content/files/2026/09/Digitally-Driven-2021.pdf)